TYPE:ServiceMODEL:Golf GTIYEAR:2024
Service was fast and customer service was excellent
Average Score (424 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:ID.4YEAR:2023
Great service on time
TYPE:ServiceMODEL:TaosYEAR:2024
Fantastic service, efficient, friendly and fast. The lounge was great. Only good things
TYPE:ServiceMODEL:ID.4YEAR:2023
Ease of scheduling and great communication
TYPE:ServiceMODEL:Tiguan LimitedYEAR:2018
After the repair and replacement my car has scratches on my driver side door.
TYPE:ServiceMODEL:TiguanYEAR:2018
Martin was super helpful and quick! Great service!
TYPE:SalesMODEL:ID. BuzzYEAR:2025
Awesome that we can purchase and car and sign paperwork remotely without going to the dealership.
TYPE:SalesMODEL:TaosYEAR:2025
I came back to DTLA VW for my car purchase because of my previous experience with Rami years ago. He is an excellent salesman, super friendly, goes above and beyond, and is just wonderful to work with.
TYPE:ServiceMODEL:Golf RYEAR:2019
I had a good overall experience at the Volkswagen dealership. Kosta, my service agent, was straightforward, clear in his explanations, and made the process smooth. I appreciated being able to use my 10% discount from a previous visit, and the complimentary Ubers to and from the dealership were a great touch. The only downside was the difficulty reaching my service agent during the day. There was a noticeable delay in communication when I called, which caused some frustration—especially when I was ready for the Uber pickup and couldn’t get in touch right away. That delay ended up putting me in traffic later. Still, the service itself was solid and everything else went smoothly. Would definitely return, but hope communication during the day becomes a little more responsive.