Average Score (398 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

398 Ratings

4.8 Average

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  • Bruce R.08-21-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Raz, my agent, was super helpful, communicative and made the whole process easy. Plus the 2025 Tiguan is "chef's kiss".

  • Lee L.08-21-2025

    TYPE:SalesMODEL:ID. BuzzYEAR:2025

  • Tony C.08-20-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Armando C.08-19-2025

    TYPE:ServiceMODEL:TaosYEAR:2025

  • Alexis T.08-18-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    Service was fast, everything was explained to me, and I even got a complementary Uber to my office.

  • Paula T.08-16-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    From my experience with the VW DTLA website through to the incredibly AWESOME service from Jesus and fantastic and fast financials with Mel, this was the best, easiest, and most pleasant car buying experience I’ve ever had. I would not hesitate to sing their praises to anyone, and highly encourage anyone looking for a car, to go see Jesus. Thank you, Jesus, Mel and VW DTLA for my new ID.4. I love it!!!

  • Renee Q.08-15-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Joshua Fuentes is who helped me get my car serviced. He was very polite and professional and seemed genuinely concerned about my car being serviced.

  • Patrick C.08-15-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Great service professional and friendly as Always :)

  • Leslie D.08-15-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Gideon N.08-14-2025

    TYPE:ServiceMODEL:PassatYEAR:2020

    I am still waiting for the $50 adjustment to my bill, per my text request to Jeff of yesterday and today. "Jeff, please confirm the $50.00 adjustment to the payment I made for Order #227925 on 08/12/25. Thank you, Noah"