The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Christina P.11-13-2024
TYPE:ServiceMODEL:TiguanYEAR:2019
The new battery seems to be great (if incredibly expensive), but I spent 4 hours sitting in a waiting area with a smoke detector battery chirp going off non-stop the entire time. Apparently that had been happening for three solid days. What the actual what? Also, when I walked in, one of the folks (maybe a salesman, not one of the guys helping me in service, who were all nice, even if they didn't know how to change the smoke detector battery) was walking around with a dental floss thing in his mouth and kept fiddling with it. Just, gross and so not professional. The work seems to be good, and the service manager for my repair was great, but the environment is not pleasant.
Estela C.11-13-2024
TYPE:ServiceMODEL:JettaYEAR:2023
I have come to find it is pointless to make an appointment when you get there on time and they see you 30 to 40 minutes after your appointment time.
Jasmine C.11-13-2024
TYPE:ServiceMODEL:JettaYEAR:2019
Sean D.11-12-2024
TYPE:ServiceMODEL:TaosYEAR:2023
Everyone was professional and courteous. I felt like I could trust them and they weren’t trying to sell me something I didn’t need.
William L.11-11-2024
TYPE:ServiceMODEL:ArteonYEAR:2023
Always courteous and informative.
John P.11-11-2024
TYPE:ServiceMODEL:TiguanYEAR:2022
The wait time went from 2 to 4 to 7.5 hrs for basic service.
Thomas C.11-11-2024
TYPE:ServiceMODEL:e-GolfYEAR:2019
Unfriendly service advisor. Was forced to wait a half hour past appointment time. I did not appreciate the hard sell attitude for unnecessary service. This dealership is run like it’s about to go out of business, which it probably should.
David S.11-10-2024
TYPE:SalesMODEL:TiguanYEAR:2024
Ivan provided friendly, prompt and knowledgeable service.
Kommah M.11-09-2024
TYPE:SalesMODEL:JettaYEAR:2025
My husband and I had a great experience picking up our VW.
Sonia S.11-08-2024
TYPE:ServiceMODEL:JettaYEAR:2022
Appointment took 6+ hours. Paid $800 for breaks/rotors and breaks are still squeaking. I texted the service rep the next day advising breaks are still squeaking. Received a response 4 days later. This isn’t the first time I have been dissatisfied with service appointment at this dealership.
