TYPE:ServiceMODEL:JettaYEAR:2019
Very helpful an friendly staff service was excellent everything was explained detailed of the my car will come again for any future maintenance
Average Score (398 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:GolfYEAR:2021
was able to catch up on some sleep while the service shop locked in to their job a perfect 9/11
TYPE:ServiceMODEL:TaosYEAR:2022
TYPE:SalesMODEL:TaosYEAR:2024
Working with Raz was amazing thank you!
TYPE:ServiceMODEL:TiguanYEAR:2019
Kosta in the service department was great!
TYPE:ServiceMODEL:TiguanYEAR:2022
Amazing work!
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:TaosYEAR:2022
VW was super responsive - I was in a bind b/c I was visiting LA from Northern CA and my car had a problem. I had to drive back that day (7 hours drive). I was taken in early and the repair was made quickly - everything was explained to me accurately.
TYPE:SalesMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2022
Kosta and the team at the dealership were fantastic, friendly, and fixed my problem immediately. The main issue is with appointment scheduling - no one answers the phone in the scheduling department, the website you're directed to if you need to change / cancel an appointment simply does not work, and it all is very frustrating for customers and undermines the onsite staff's ability to do their jobs. Please address this, as there are many third-party booking software options available and this should be easy to fix. This was by far the worst experience I've had with an online booking platform in recent memory.