TYPE:ServiceMODEL:ID.4YEAR:2023
Kosta did an excellent job problem solving for me. He arranged for a loaner car. He kept me up to date with what was happening on a regular basis. He was apologetic and empathetic of the situation.
Average Score (425 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
Personal service, great communication. I appreciated having one service representative take charge of the whole process. They even rolled the recall service into the 20,000 mile service that I had scheduled eliminating the need to return another day.
TYPE:ServiceMODEL:BeetleYEAR:2018
I took my car in for a driver seat airbag recall. The part was delayed so my car had to stay overnight. For this inconvenience, Kosta ran a diagnosis test for me because I was concerned with my car lagging when starting.
TYPE:ServiceMODEL:TaosYEAR:2022
Because they did a good job with my car.
TYPE:ServiceMODEL:PassatYEAR:2018
Fast, efficient and pleasant service
TYPE:SalesMODEL:ID.4YEAR:2024
TYPE:SalesMODEL:ID.4YEAR:2024
TYPE:SalesMODEL:ID.4YEAR:2024
TYPE:SalesMODEL:TiguanYEAR:2024
Raz is why I chose this rating. He was very helpful at every turn in the search for the right car.. He was not pushy, but got the process going efficiently and without wasting time. I was not always able to meet at our agreed time, but he was very patient.
TYPE:ServiceMODEL:AtlasYEAR:2021
I turned my vehicle in on January 9, 2025, was promised it back on Saturday January 11, 2025. I know things come up, when I vehicle is not returned at the promised time, why is a loan vehicle not provided?