Average Score (425 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

425 Ratings

4.8 Average

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  • Krikor Y.03-31-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

  • Marney Y.03-29-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    When my ID-4 needed a recall fix VW Downtown accommodated my last- minute dropoff request and quick turn around, which saved me an extra trip downtown.

  • Lorna L.03-29-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Gregory J.03-28-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

  • Micki R.03-26-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Great customer service Josh was very helpful

  • Zesar G.03-25-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    It was fine they are friendly

  • Avigail G.03-25-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

  • Natalia R.03-22-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

    poor customer service & commutation. more staff.

  • Neal G.03-21-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Service was fantastic. Great communication

  • Devon H.03-21-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Martin Alvarez was extremely helpful and on top of everything during my service.