TYPE:ServiceMODEL:TiguanYEAR:2024
EXCELLENT COSTUMER SERVICE FROM MR KOSTA
Average Score (425 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2021
Great and courteous
TYPE:ServiceMODEL:ID.4YEAR:2021
I appreciated the uber back to my place when I dropped my car off and that they were charging my car when I went to pick it back up.
TYPE:ServiceMODEL:TaosYEAR:2022
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2020
★☆☆☆☆ – Worst Service Experience at VW DTLA I brought my car in for a routine 20K mile service and left feeling frustrated, disappointed, and taken advantage of. I’ve been a loyal VW customer for years and previously appreciated the dealership’s professionalism — but this was by far the worst service experience I’ve had. Poor communication: I dropped the car off at 10am and was told it would be ready in about 4 hours. After more than 5 hours of waiting nearby, I couldn’t get anyone on the phone. I finally reached a rep just before 6pm — right as the shop was closing. If he hadn’t agreed to stay an extra 30 minutes, I would’ve been stranded in DTLA. Not a single update throughout the day. Sloppy work: During AC service, they failed to reinstall the media system properly. There’s now a visible gap in the center console — about the thickness of two stacked credit cards. It wasn’t like that before. Tire upsell pressure: I came in with a nail in one tire. Instead of offering to repair or replace that tire, they insisted I replace all four due to age — claiming they were 5 years old. I bought the car new in mid-2020. A local garage repaired the tire for $25 and confirmed the others were in excellent shape. Questionable battery replacement: I was told the battery “failed their tests,” yet no one could explain what that meant. I’ve never had any battery issues whatsoever. Overpriced AC diagnostic: I paid nearly $300 just for a diagnosis, and was told the condenser was leaking and needed replacement. A trusted local mechanic diagnosed it for free and quoted $400 less for the exact same job. Unnecessary part replacements: As part of the standard service, they replaced perfectly functional parts like the windshield wipers — without consulting me. Software update ignored: I specifically requested the latest over-the-air software update to be installed. It was completely overlooked. In total, they attempted to upsell me on nearly $4,000 in service — for a car with just 20,000 miles and no accident history. That’s about 1/7th of the car’s total value, which is completely unreasonable. Bottom line: My car is now in worse shape than before I brought it in. I wasted an entire day and left with zero trust in VW DTLA. I will not be returning.
04-02-2025
Andreas, At your earliest convenience please email me at dchavarria@dtlamotors.com to further discuss. Thank you, Danny Chavarria Service Manager
TYPE:SalesMODEL:AtlasYEAR:2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Martin and the service team always take good care of me. Excellent and efficient customer service.
TYPE:ServiceMODEL:TiguanYEAR:2023
5 hour wait is ridiculous not having was mycad was insane
TYPE:ServiceMODEL:TaosYEAR:2024
Very satisfied with my current service visit. Highly recommend this location. Service advisor JOSH lead a team that was courteous and professional.