Average Score (427 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

427 Ratings

4.8 Average

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  • Leonid L.05-19-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Brain R.05-17-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2022

  • Adrienne B.05-15-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Great service and communication

  • Rojelio O.05-14-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Poor communication. Told nothing wrong with vehicle after it being there from 9-5pm. Upon pick up. Still not functioning properly. Took vehicle back to dealer. Poor communication again. This time told there was a repair. Despite being told the 1st no issues

  • Natika S.05-14-2025

    TYPE:ServiceMODEL:TaosYEAR:2025

  • Gabriel D.05-13-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

    Best experience I’ve had. Shawn was a great communicator.

  • Mary D.05-13-2025

    TYPE:ServiceMODEL:ArteonYEAR:2023

    I dread coming here for any reason. An oil change shouldn’t take 3 hours. It’s infuriating to walk out to see what’s taking so long and see half the mechanics standing around talking. Not even pretending to work while talking.

  • Karen M.05-13-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    My appt went smoothly and Huge Thank You to Martin Alvarez he is Amazing!!

  • Enrique B.05-13-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Roy E.05-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018