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A lot of businesses say the age-old phrase, “The customer is always right,” but it usually ends right about there. They will hear your pleas for better service, but hey will not listen. We are not like that. We want to hear what you have to say, because we know that what you have to say can improve our business.

Your opinion isn’t just important to us, it is the most important thing that you can offer us. We will arm ourselves with your opinion to shape us into a better dealership in the future.

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Tara A., Los Angeles, CA 17 Dec 2018
My husband and I searched for cars for weeks and I had remembered the great service we received with my mom's Sportwagon in 2009. So we checked out the inventory at this location and came to test drive a few cars.

When we arrived we were quickly greeted by Donald Philips, he was very helpful,
... patient, and never coaxed us into purchasing the vehicle. Very honest salesman.

We ultimately did purchase a car, with the help of Terry in the finance department. So far 2 VWs  purchased from here and great experiences both times. I would highly recommend and remember to ask for Donald Phillips!!
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4 rate
Yelp
Nicolas R., Los Angeles, CA 04 Sep 2018
Highly recommend working with Moh if you are looking to purchase here. He was professional, cordial, and readily accessible. Offered a loaner car while my car was being serviced.
4 rate
Yelp
Jon D., Los Angeles, CA 31 Jul 2018
After a shady, frustrating runaround at another VW dealer, I came back here and got a very fair deal on a new car, largely thanks to Don. He was super patient with me despite the fact that I showed up without an appointment a couple hours from close on a Monday and initially wasn't sure if I wanted ...to spring for the upgraded model (the only one they could sell me that day). Don showed me all the numbers, was completely transparent, and didn't try to obfuscate or fast-talk through anything. He's real and personable.

I took one star off for the miserable finance/verification process--I thought I almost wasn't going to drive away with the car because I'm a brand-new CA resident and couldn't provide address verification VW deemed appropriate. Don and Armen (the finance guy) were able to get it done, though. I understand the fraud precautions, but VW needs to get it together in 2018. People move to CA all the time, and lots of them need to buy a car ASAP, sometimes before officially changing their address or signing a formal lease. If these documents are an absolute requirement to secure financing, that should be explained to the customer long before a deal is made.

The whole deal took several hours, but Don stuck around way after closing time. I found him in the parking lot polishing the front of my new car himself. He took his time explaining all the features of the car to me before I drove off. Great guy and I'd definitely work with him again.
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4 rate
Yelp
Joseph A., Downey, CA 28 Apr 2018
We just got a Tiguan here some days ago, at the beginning we were not sure if Tiguan is the best fit for us, but after all the explanation provided by Nick Liu, it was pretty clear that this is the car we want. Nick was very helpful and supportful during the whole process, if you stop by, reach out ...him. Show more
4 rate
Yelp
Pasika Inalim 26 Apr 2018
I love the excellent customer service. My deal was done within a reasonable time. My car was delivered cleaned and gased up. I'll buy all my cars from here and I'll send anyone looking to purchase a vehicle.
4 rate
Google
Jafet D., Santa Barbara, CA 16 Mar 2018
Great customer service, Our sales person Nick was very helpful from beginning to end. He provided me with all the information on the vehicle I purchased and he expedited a full detail along with a full tank of gas before I drove off the lot which exceeded my expectations.  The only thing that I did... not expect was that my credit was ran thru 4 banks for the loan approval witch I was not informed of until I noticed later 4 inquiries on my credit report. Besides that, I'm very happy with my purchase and it was a good experience overall Show more
4 rate
Yelp
Robyn F., Chatsworth, CA 14 Mar 2018
My car search prayers have finally been answered! After looking countless of hours online and nearby dealerships DTLA Volkswagen had just the car I wanted for the exact price. I drove into the dealership on a Saturday afternoon and Moh greeted me and my boyfriend. He asked us if we had any questions... and what brought us there. I told him I was looking for a CPO Tiguan. I knew that they had multiple Tiguans but he showed me the exact car I was eyeballing. Moh is very thorough, and showed us everything that the car could do. He really wants you to buy into Volkswagen as a brand which is totally understandable because my mom has literally owned Jetta's my entire life. He also showed us other models and let me know the price difference after I looked at the one I was eyeballing.I sent Moh a text and told him I wanted to go thru with the purchase. I came in the next morning and Moh had the entire sale set up and I just had to finalize some financial details and the car was all mine. I had one issue within the first week. The trunk a latch got stuck and would not close. I emailed Moh and he got this taken care right away. One thing I have noticed is that the customer service is great. You can always count on your salesperson to see that you are happy continuously and not just when you make the initial purchase. Definitely recommend this dealership! Show more
4 rate
Yelp
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